Cart
0
FAQs
How soon will my order be shipped to India?
We aim to ship orders within 6 working days of receiving them. Orders placed on Sundays or holidays will be dispatched the following Monday or the next working day.
What if I've ordered multiple quantities of the same product?
Orders with more than 5 pieces of the same product may take longer to process. We'll keep you informed via email or call regarding any delays.
Can I track my order?
Yes, you will receive tracking information via email once your order has been shipped.
Do you offer international shipping?
Yes, we offer international shipping to most countries outside India, including the USA, Europe, Singapore, and the Middle East.
How are international shipping costs calculated?
International shipping costs depend on the weight of the consignment and the country/zone of delivery. You'll see these costs indicated on the Checkout screen when completing your order.
What if my international order gets held up in customs?
Customers are responsible for providing proper import documents and obtaining clearance if the consignment is stopped by customs authorities in the country of delivery.
Refund and Return FAQs
What is your return policy?
We accept returns within 20 days of the date of purchase for unused items in their original packaging. Please refer to our Return and Refund Policy for more details.
How do I request a refund?
You can request a refund by contacting us at info@bluencore.com. Once your return is received and inspected, we will process the refund to your original method of payment.
What if I receive a defective or damaged item?
We will gladly replace defective or damaged items. Please contact us at info@bluencore.com within 20 days of receiving your order to initiate the exchange process.
Do you offer exchanges?
Yes, we offer exchanges for defective or damaged items. Please contact us at info@bluencore.com to initiate the exchange process.
General FAQs
How can I contact customer support?
You can reach our customer support team via the Support Chat on our website or by emailing us at info@bluencore.com.
How can I stay updated on my order status?
You will receive email notifications regarding your order status, including shipping updates and tracking information.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. You can view available payment options during the checkout process.
Do you offer gift-wrapping services?
At the moment, we do not offer gift-wrapping services. However, we are continuously working to enhance our customer experience and may introduce this feature in the future.