Frequently Asked Questions

This Agreement was last modified on 18th february 2016

What do we do?

Bluencore is a brand that aims towards sustainability in living. It is a curated marketplace in the space of Lifestyle, Apparel, and Organic food products. We at Blu Encore aim to promote conscious and sustainable living by helping people get access to products & experiences that will encourage creativity & freedom in consumers so that they invest in products that will lead to better tomorrow. 

How To Create an Account?

Homepage > Scroll down > Customer Care > My Account > Create an Account

How to reach out to us?

You can Mail us at – info@bluencore.com

What is Blu Encore’s Return policy?

  • We assure you that all products are original and Brand new. In the unlikely event that any merchandise you have bought from us is not received in good condition, it is damaged or defective.
  • Requests for returns must be done within 7 days of receiving the product. A mail can be sent stating the reason for returning and with the photos of the received product with its packaging.   
  • The products cannot be returned if it’s used, loses its tag, packaging or tampered in any other way.
  • Made to orders or customized orders, Products on sale and Products purchased on discount coupons are not returnable or exchangeable.

Do we accept customized orders?

We do accept customized orders under Sustainable Fashion & Blue Pottery you can mail us-info@bluencore.in with your details like- Name, Contact No., City, and What you would like to customize?

We will reach out to you.

How do I return an item purchased on Blu Encore?

Returns are easy, simply follow these steps:

  • Mail us and provide Order ID details, Reason, and Photos of the received product with packaging.
  • Please ensure that the product return is initiated within 7 days of receiving the order.
  • Return request will be confirmed by us and details about the pickup process will be informed.
  • Please ensure that the product is in unused and original condition. Include all price tags, labels, original packing, and invoice along with the product.
  • Replacement is subject to the availability of stock. In case a Replacement is not available, we will refund the amount of the same.
  • Made-to-order/custom products or international cannot be replaced or returned.

What items can I exchange?

  • You can exchange an item for the same product in the size/color of your choice. 
  • We hope you understand our exchange policy and do not use the item or tamper it in any way before exchanging it.

Can I return part of my order?

  • Yes, you can return only an item from your order of multiple orders.
  • Please refer to return policy for more details.

Why was my request for a return or exchange denied?

We always want to and will support you but in the following situation, it can be difficult for us to support you-

  • Return request is made after 7 days of receiving the product.
  • Product is damaged because of use and not in its original condition.
  • Product is tampered with.
  • Product is from Sale
  • Product without tags, labels or original packaging, 
  • Made-to-order / special products/Made on demand products will not be returned or exchanged.

When are Refunds provided?

Once the Return Request is confirmed and we received the products and it is found in the original and unused state we will send you another piece of the exact same product but in any unlikely situation it’s out of stock we will provide you the refunds.

Will I receive the exact product shown on the site?

Yes, you will receive the exact product. However the difference in colour or shade maybe due to the camera lights.

Is COD option available?

Yes, However COD option is not available as of now due to COVID-19.

Who will bear the shipping cost of returning or exchanging the products?

The buyer has to bear the shipping cost for returning or exchanging the products and we will take care of the shipping when the correct product is shipped to you.

What precautions are taken for delivering orders during Pandemic?

  1. We are making sure to sanitize the product before packing as well as after packing the products.
  2. The courier person can keep the parcel near your door-step or deliver it to the society guard counter as per your request or rules currently followed by your society.
  3. There will be NO CONTACT Delivery for all types of orders. Thus, COD  is currently unavailable.
  4. We would suggest you sanitize the parcel before touching or having any kind of direct or indirect contact with it.
  5. Changes might be made into this procedure if any new rules are implemented by the government.